Facebook Announces New Messages

By Rob McNair

Last night Facebook announced their new messaging system, which will seamlessly aggregate all your messaging contacts in one place. The three key things to take from this announcement are:

Seamless Messaging

Facebook want to cut out the use of different mediums to message your contacts. You decide how you want to talk to your friends: via SMS, chat, email or Messages. They will receive your message through whatever medium or device is convenient for them, and you can both have a conversation in real time. With this in effect you shouldn’t have to remember who prefers which medium, just type a message to your friend and it will get to them.

Chat History

The new messaging system brings all of your chat history with someone together in one place. Again it doesn’t matter through which medium they travelled, they all get stored in one place.

Social Inbox

With new Messages, your Inbox will only contain messages from your friends and their friends. All other messages will go into an Other folder where you can look at them separately. If someone you know isn’t on Facebook, that person’s email will initially go into the Other folder. You can easily move that conversation into the Inbox, and all the future conversations with that friend will show up there. Read the full Facebook blog post here.

This post was written by Rob McNair

Rob has experience advising some of the worlds most iconic brands. He thrives on helping improving social media knowledge within organisations with the ultimate goal of making theirs brands more social, transparent and accountable.