Transcript #mycleverchat: Community Management & Issues

By Rob McNair

This week on #mycleverchat we focused on the topic ‘Community Management & Issues’. Below is a list of the highlights from our chat on Wednesday (05/12/12), thanks to everyone who participated – this week we received 51 tweets, generated 136,989 impressions, reaching an audience of 15,522 followers! Don’t forget to join us every week on Wednesdays between 1 – 2pm to get involved. As these are only the highlights from the chat, feel free to check out the hashtag #mycleverchat, and even get involved to voice your opinion. If you have any other thoughts from the chat don’t forget to tweet us!

Q1: What do you set out to achieve when managing communities?





Q2: How do you deal with difficult people & arguments in your community?










Q3: Can you think of any examples where organic communities have built around brands?







Q4: How do you increase activity from your community?





Q5: Should you respond & monitor every conversation that takes place in & around your community?









Q6: Does managing an online community affect your brands offline presence?

This post was written by Rob McNair

Rob has experience advising some of the worlds most iconic brands. He thrives on helping improving social media knowledge within organisations with the ultimate goal of making theirs brands more social, transparent and accountable.